Nurtiva.in Return Policy

Last updated: August 11, 2022. To see prior version

1. Introduction

At Nurtiva.in, we are committed to providing you with a satisfying and secure shopping experience. We understand that there may be occasions when you need to return or exchange a product, and we want to make this process as transparent and hassle-free as possible. This Return Policy is designed to help you understand our guidelines for returns, exchanges, and refunds.

2. Eligibility for Returns

We want you to be fully satisfied with your purchase. To be eligible for a return or exchange, please ensure that:

• You initiate the return within 30 days of receiving your order.
• The product is in its original condition, unused, and in its original packaging.
• Some items, such as perishable goods, personalized items, and digital downloads, are non-returnable. These exclusions will be clearly indicated on the product page.

3. Initiating a Return

To initiate a return, follow these simple steps:

• Log in to your Nurtiva account.
• Access your order history and select the order containing the item you wish to return.
• Follow the step-by-step instructions to submit your return request.

If you encounter any difficulties, our customer support team is here to assist you. You can contact them at prajaptiganesh8@gmail.com or by calling 9891351848

4. Return Shipping

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The responsibility for return shipping costs depends on the reason for the return:

• If the return is due to an error on our part or a defective product, we will cover the return shipping cost
• If the return is due to a change of mind or the wrong size, the customer is responsible for return shipping costs.

For your convenience, we recommend using a trackable shipping method when returning items to ensure they are safely delivered to us.:




5. Inspection and Processing




Upon receiving your returned item, our quality control team will inspect it to ensure it meets the return eligibility criteria. The processing of refunds and exchanges typically takes 5-7 business days after receiving the returned product.




6. Refund Options




Refunds will be issued in the original form of payment. If your payment method is no longer valid or you prefer a different refund method, please contact our customer support team.x

Please be aware that original shipping charges are non-refundable unless the return is due to an error on our part.




7. Exchanges




If you wish to exchange a product for a different size, color, or variant, please indicate your preference during the return request process. Exchanges are subject to availability. If the requested item is out of stock, we will issue a refund instead.

8. Damaged or Defective Items




If you receive a product that is damaged or defective, please notify our customer support team within 7 days of receiving your order. We may request photographic evidence to assess the damage or defect. In such cases, we will provide a full refund or a replacement for the damaged or defective item.

9. Final Sale Items




Some products may be marked as "final sale," which means they are not eligible for returns or exchanges. The product page will clearly indicate final sale items, so please review this information before making a purchase.

10. Warranty Information




For items that come with a manufacturer's warranty, please refer to the specific warranty terms and conditions provided by the manufacturer. If you have questions or require assistance with a warranty claim, feel free to contact our customer support team for guidance.

11. International Returns




If you are returning an item from outside the country of purchase, please be aware that the return shipping cost is your responsibility. We recommend using a shipping method that allows for tracking and insurance to ensure a safe return. Any customs duties or taxes associated with the return will also be your responsibility.

12. Customer Support




We are dedicated to providing exceptional customer service. Our customer support team is available to assist you with any return-related queries or concerns. Whether you have questions about the return process, need help initiating a return, or require information on your refund status, we are here to help.
You can reach us via email at [Your Customer Support Email] or by calling [Your Customer Support Phone Number]. Our business hours are [Your Business Hours], and we aim to respond to inquiries as promptly as possible.


13. Conclusion




At Nurtiva, we strive to ensure your satisfaction with every purchase. Our return policy is designed to be fair and transparent, and we are dedicated to helping you navigate the process with ease. If you have any questions or need further assistance, please do not hesitate to reach out to our dedicated customer support team.
Thank you for choosing Nutriva. We appreciate your trust in us and look forward to serving you again in the future.

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