Last updated: August 11, 2022. To see prior version
At Nutriva, we understand that plans and circumstances can change, and sometimes you may need to cancel an order. We are committed to making the cancellation process as straightforward and customer-friendly as possible. This Cancellation Policy outlines the guidelines for order cancellations and the terms and conditions associated with them.
To be eligible for order cancellation, please take note of the following conditions:
If you wish to cancel an order, follow these simple steps:
If you encounter any difficulties during the cancellation process, our customer support team is here to assist you. You can contact them prajaptiganesh8@gmail.com or by calling 9891351848
Upon the successful cancellation of an order, you will be eligible for a refund. The refund will be issued in the original form of payment, or if your payment method is no longer valid or you prefer a different refund method, please contact our customer support team for assistance.
Please be aware that the time it takes for the refund to be processed and credited to your account may vary based on your payment provider and their policies. Typically, refunds are processed within 5-7 business days.
As previously mentioned, some products, such as personalized or made-to-order items, may not be eligible for cancellation. Additionally, if an order has already been shipped or is marked as "processing," it cannot be canceled. In such cases, please refer to our Return Policy for guidance on initiating a return or exchange once the order is delivered.
If you need to make changes to an existing order, please contact our customer support team as soon as possible. Depending on the order's status, we will do our best to accommodate your request. However, we cannot guarantee order modifications, as this depends on the order's processing and shipping stage.
If you encounter any issues or disputes related to order cancellations and refunds, please reach out to our customer support team. We are here to assist you in resolving any concerns or discrepancies promptly.
If you encounter any issues or disputes related to order cancellations and refunds, please reach out to our customer support team. We are here to assist you in resolving any concerns or discrepancies promptly.
Some products may be marked as "final sale," which means they are not eligible for returns or exchanges. The product page will clearly indicate final sale items, so please review this information before making a purchase.
For international orders, the same cancellation policy applies. Please be aware that international orders may have longer processing times, and any potential currency conversion and international transaction fees will not be refunded. Additionally, customs duties, taxes, or import fees imposed by the destination country are non- refundable.
If you are returning an item from outside the country of purchase, please be aware that the return shipping cost is your responsibility. We recommend using a shipping method that allows for tracking and insurance to ensure a safe return. Any customs duties or taxes associated with the return will also be your responsibility.
Our customer support team is dedicated to providing exceptional service. If you have any questions or concerns related to order cancellations or require assistance, do not hesitate to contact us.
You can reach our customer support team via email at [Your Customer Support Email] or by calling 9891351848. Our business hours are , and we aim to respond to inquiries as promptly as possible.
At Nurtiva, we value your satisfaction and aim to provide you with a seamless shopping experience, even when you need to make changes to your orders. Our cancellation policy is designed to be fair and transparent, ensuring that you can cancel orders within the specified criteria.
Thank you for choosing Nutriva. We appreciate your trust in us and look forward to serving you again in the future.